Terms and Conditions
Please read our simple terms and conditions, to ensure you understand our obligations to you, as well as our own operational conditions.
Breathe Vélo endeavours to make sure each and every Breathe Vélo product shipped out meets our exact quality control standards. To back this up, our warranty period is 6 months from the date of purchase on all workmanship used to assemble the product, and 3 months on the materials used in making it.
Australian Trade Practices Act
We ensure that we comply with the Australian Trade Practices Act, not only for our Australian clients but also for our International.
The following excerpt from the ‘Consumer Guarantees: A guide for consumers’, highlights your rights and our obligations to you as our client/customer:
6. When goods or services don’t meet a guarantee
If a product or service you buy fails to meet a guarantee, you have a right to a remedy such as:
– replacement or exchange
– cancellation of contract.
The remedy you are entitled to will depend on whether the failure to comply with the guarantee is major or minor.
Minor failures to comply with a consumer guarantee can normally be fixed or resolved in a reasonable amount of time [any issue with a Breathe Vélo product can be resolved quickly]. In this case, the seller can choose to offer you a refund, replacement or repair or, in the case of services, resupply. This must be provided free of charge and within a reasonable time depending on the circumstances.
If the seller refuses to fix the problem or takes too long, you may be able to get it fixed by someone else and recover the costs from the seller.”
In the case where you receive a Breathe Vélo product that does not meet our standards, either through defect or incorrect specification, we offer the following:
If you receive a Breathe Vélo product that has been damaged in transit in some way, or when you put it on some stitching comes undone, or someone, somewhere in the process screwed up, then we will replace or repair the item in question at our discretion depending on the particular scenario.
We will not replace or repair your product if you damage your product through misuse. If you are in doubt, contact us and we’ll discuss it with you to make sure. If you have a warranty claim, please contact us within the relevant warranty period and we will happily work with you to resolve the issue as promptly as possible.
We attempt to provide, on the website as well as via email, as much sizing information as possible to ensure the products you receive fit perfectly. In the instance where your Breathe Vélo product does not fit due to incorrect size selection, we are happy to exchange your item. Postage costs will be the responsibility of the customer.
All returns for exchange should be both unwashed and unworn. Please ensure the return order is well packaged and protected from damage in transit.
Any returned item, must be in original condition, with all tags (if any) remaining in place. The kit must not have been worn for use, washed or altered in any way.
If your order is returned to us, unopened, we will notify you and resend it ASAP. If your order does not arrive by 35 working days, and we have not received it back, we shall remake your order and resend it.
Any warranty repair/replacement will be returned to you at Breathe Vélo’s cost. Warranty products returned to Breathe Vélo will have the postage value refunded as store credit.
Incorrect sized/colour products returned for exchange are done so at the sender’s postage expense.
How do I organise a return?
Simply contact us. We will then organise a Returns Authorisation number, and provide you with all essential information. Please be aware that we cannot be held liable for any loss of your kit being returned, so where possible recommend you use a registered postal service to return goods, and make sure to keep a record of the tracking details.
All exchanges are subject to stock availability and if your required item is out of stock when we process your return, we will provide a refund to your original payment method.
We do not offer refunds as we will replace, without question, any faulty product as per clause 6 above in our T&C.